FAQ's

Answers? We've Got Them!

Here are the questions we are most frequently being asked at Gym Fobs Direct;

SHIPPING

Express Delivery Express delivery is available to the majority of sites in the USA, Canada, Australia and New Zealand ensuring delivery times of between a couple of days to a within week of payment.

How quickly will I get custom printed fobs?
Custom made epoxy fobs will take around three weeks to get to you between being ordered and arriving at your gym. Need fobs sooner? Ask us about our non-branded fobs which are available for dispatch within 48 hours of order confirmation.

REFERRAL SYSTEM

How does the Gym Fobs Direct referral system work?
If a current Gym Fobs Direct customer refers another company to us that place an order, they will get 5% off their next order of any size. Terms & Conditions – This offer can not be used in conjunction with any other offer or discount off our standard pricing. The customer being referred must not be a current customer of Gym Fobs Direct, or owned by, or in any part by the referring customer or entity. The referring customer must inform the company, prior to the new customer placing an order or the new customer must mention prior to the purchase that they were referred by an existing customer. Discount can not be used in conjunction with any other offer and is off standard pricing only not already discounted, bulk quote or tendered prices.

PRICE BEAT GUARANTEE

We price our units very aggressively, however, if you see an advertized price for the same product, we will aim to beat the competitors price as long as the price does not fall below our cost to manufacture. This must be on a like for like product of the same quality.

FORMATS & TYPES

What format fobs can you provide? 
We are able to supply most types of fobs and cards on the market. These even include multi-format cards that can work with multiple systems. We are able to test your current access control fobs to ensure we manufacturer ones that will work with your gym’s access control system.

WHAT ABOUT ARTWORK?

Don’t worry about the artwork, we will help you with that. Simply send over your company logo and our team of designers will send a proof of what the finished product will look like before getting the manufacturing underway.

WARRANTY

What are your warranty terms & conditions?
We are so confident of the quality of our fobs that in the unlikely event that your fob stops physically working on your door, we will credit your account or replace it with a brand new unit without any additional charge to you. This warranty period is for one year and does not cover cosmetic or malicious damage. More information about our warranty & privacy statement can be found here in our full terms and conditions

OTHER STYLES

Can we get styles that are not shown on your website?
Yes, absolutely. There are too many styles available to put on our website, if you are after something a little different or are looking for a specific style or shape, contact us and we will be happy to assist you.